FAQs

How can I contact Dubaza?

You can email us at

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from our international warehouses to ensure fast and efficient delivery.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, any change or cancellation requests must be made within 12 hours of ordering. Requests made after this period will be denied. However, once you receive your order, you may return it for a full refund if needed.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow additional processing time during holidays and sale periods. We process orders Monday to Friday, and they are typically shipped within 1-3 business days after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders typically take 2-4 weeks to arrive, depending on your location.

What if I don't receive my order?

If your order has not arrived within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our website are tax-free in U.S. Dollars. However, depending on your country's customs regulations, you may be required to pay additional import taxes, duties, or fees upon delivery. These charges are determined by your local customs office and are the buyer's responsibility. We are not responsible for customs delays. For more details, please contact your local customs office.